Refund Policy

Refund Policy — Client Direct Solution (CDS)

1. 1. Overview

   This Refund Policy explains when and how refunds are handled on the CDS (Client Direct Solution) platform. It applies to Service Provider subscription fees and to commission charged on awarded requirements. By using CDS you agree to this Policy.

2. 2. Client Registration

   Registration and use of the platform for Clients is free. Issuing requirements carries no charge, so no refund applies to Clients.

3. 3. Subscription Fees

   Service Provider subscriptions grant access to requirement details and proposal submission for the paid period. Subscription fees are generally non-refundable once the subscription is activated and access has been provided. A pro-rata or full refund may be considered only where CDS is unable to provide the subscribed service due to a fault on our side.

4. 4. Duplicate or Erroneous Payments

   If you are charged twice for the same subscription period, or a payment is taken in error, the duplicate or erroneous amount will be refunded in full once verified.

5. 5. Commission on Awarded Requirements

   Commission becomes payable by the awarded Service Provider upon the award of a requirement and is calculated on the final contract value. Commission is non-refundable once an award has been recorded, as it reflects a completed match facilitated by the platform. If an award is cancelled before any work commences and this is confirmed by both parties, a commission adjustment may be considered at CDS’s discretion.

6. 6. Services Delivered by Providers

   CDS is a facilitator and is not a party to the contract between a Client and a Service Provider. CDS does not collect payment for the underlying services and therefore does not issue refunds for the quality, delivery or performance of those services. Such matters are settled directly between the Client and the Service Provider.

7. 7. How to Request a Refund

   To request a refund, email info@clientdirectsolution.com from your registered email address with your account details, the payment reference, and the reason for the request. We may ask for supporting information to verify the claim.

8. 8. Deductions from Refunds

   Applicable bank charges and taxes will be deducted from any approved refund, and only the net amount will be refundable.

9. 9. Processing Time

   Approved refunds are processed to the original payment method or by bank transfer, typically within 7–14 business days of approval. Timing may vary depending on your bank or payment provider.

10. 10. Changes to This Policy

    CDS may update this Refund Policy from time to time. Material changes will be notified through the platform, and continued use constitutes acceptance of the updated Policy.

11. 11. Contact

    For any questions about refunds, contact us at info@clientdirectsolution.com.